Delivery
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Orders are typically dispatched within 12 business days after processing, depending on your location. You will receive tracking details once your order has been shipped.
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Free delivery for orders above ₹4000.
₹100 delivery fee for orders below ₹4000.
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Metropolitan areas: 1-2 business days after dispatch.
Other regions: 2-3 business days after dispatch.
These timelines are separate from the 2-10 days required to prepare your order.
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Yes, we offer express delivery for select locations at a charge between ₹300-₹500. Please contact our customer support team before placing your order to check availability.
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Currently, we do not offer international deliveries. However, you can have your order delivered within India and arrange for forwarding via a trusted friend or family member.
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Yes, same-day delivery and pickup are available for select products in Delhi. Please contact our customer support before 2 PM to confirm availability. Delivery can be arranged via Borzo or Uber Pickup, and the cost is borne by the customer.
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If a parcel is refused and returned to our warehouse, we are unable to provide a full refund. Any applicable reimportation taxes will be deducted from the refund amount.
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Please double-check your address before confirming your order. If an incorrect address is provided, we are not responsible for failed deliveries. Contact us within 2 hours for any corrections.
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We cannot offer refunds for delays caused by external shipping partners, but we will assist you in tracking your order and ensuring prompt delivery.
Payment & Refunds
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Contact our customer support with the Transaction ID, Payment Reference Number, Date, and Email ID/Phone Number used during checkout. Refund processing may take 5-7 business days depending on your bank.
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Currently, we do not accept international card payments, but we can process international bank transfers upon request.
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Credit/Debit Cards (Indian banks)
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Wallets (Paytm, etc.)
Cash on Delivery (South Delhi only, upon request)
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Yes, UPI payments via barcode are accepted for transactions above ₹2000. Ensure you scan live from another device for smooth processing.
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You will receive a notification via email or SMS once your return is processed.