At Carnaby, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a return policy to make the process as smooth as possible. Please read the following return policy carefully:
1.Eligibility
We accept returns for most items purchased from our website, subject to certain conditions outlined below.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team within [insert number] days of receiving your order to request a return.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Our customer service team will provide you with further instructions and a return authorization if your return is eligible.
For a return to be accepted, the following conditions must be met:
- The item(s) must be in their original condition, with all tags and packaging intact.
- The item(s) must not show any signs of wear, damage, or alteration.
- The return must be initiated and shipped back to us within [insert number] days of receiving the return authorization.
You will be responsible for the shipping costs associated with returning the item(s), unless the return is due to our error (e.g., wrong item shipped, damaged or defective item). We recommend using a trackable shipping method to ensure the safe return of the item(s).
3. Refunds and Store Credit
Upon receiving and inspecting the returned item(s), we will process the refund back to the original payment method used for the purchase. Please note that the original shipping charges are non-refundable.
If you prefer, we can issue store credit in lieu of a refund. Store credit will be provided in the form of a gift card or voucher and can be used towards future purchases on our website.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item(s) separately.
5. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact our customer service team immediately. We will assist you in resolving the issue by providing a replacement, refund, or store credit, depending on the availability of the item.
6. Non-Compliance with Return Policy
If a returned item does not meet the conditions specified in this return policy, we reserve the right to refuse the return or charge a restocking fee.
7. Changes to the Return Policy
We may update this Return Policy from time to time. Any changes will be effective immediately upon posting the revised Return Policy on our website. We encourage you to review this Return Policy periodically to stay informed about our return practices.
8. Contact Us
If you have any questions, concerns, or requests regarding this Return Policy or the return process, please contact our customer service team at:
[Insert Contact Information]