Order
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You are able to remove items from your order only before the order has been placed. Unfortunately, once the order has been processed, we are unable to amend it. If needed, you can contact our customer service team within 10 minutes of placing an order.
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Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Once an order has been processed, cancellations are not possible. Please contact our customer service team within 10 minutes of placing an order for any urgent modifications.
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You can get in touch with our customer service team with the product link and a screenshot of the product and size you require over WhatsApp.
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Shipping addresses cannot be updated once an order is placed. However, if your order has not been dispatched yet, our customer support team may assist you further.
For any queries, reach out to us:
WhatsApp: +91 9990033885
Email: info@carnaby.in
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Yes! Our customer support team is happy to assist you.
WhatsApp: +91 9990033885
Email: info@carnaby.in
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Yes, our prices vary depending on the age group and size of the garment. Larger sizes may have adjusted pricing due to additional fabric and craftsmanship required. For detailed pricing, please refer to the product description or contact our customer support team.
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Please contact our customer support team as soon as possible with your order details, and we will do our best to accommodate your request. Keep in mind that rescheduling depends on the current status of your order and the delivery service used.
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Once your order is dispatched, you'll receive a tracking number to monitor your shipment's progress. You can also contact our customer support team for any tracking-related assistance.
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Yes, you can place an order using "Guest Checkout." However, creating an account allows you to track your order history, save preferences, and enjoy a faster checkout process in the future.
Delivery
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We dispatch all orders within 3–5 business days. Delivery timelines vary based on your location and courier partner, but most orders are delivered within 8–14 business days from the date of purchase.
You will receive an email with tracking details once your order has been shipped, so you can follow its progress. Please note that during peak seasons or special sales events, the delivery timelines vary. -
Free delivery for orders above ₹4000.
₹100 delivery fee for orders below ₹4000.
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Metropolitan areas: 1-2 business days after dispatch.
Other regions: 2-3 business days after dispatch.
These timelines are separate from the 2-10 days required to prepare your order.
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Yes, we offer express delivery for select locations at a charge between ₹300-₹500. Please contact our customer support team before placing your order to check availability.
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Currently, we do not offer international deliveries. However, you can have your order delivered within India and arrange for forwarding via a trusted friend or family member.
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Yes, same-day delivery and pickup are available for select products in Delhi. Please contact our customer support before 2 PM to confirm availability. Delivery can be arranged via Borzo or Uber Pickup, and the cost is borne by the customer.
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If a parcel is refused and returned to our warehouse, we are unable to provide a full refund. Any applicable reimportation taxes will be deducted from the refund amount.
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Please double-check your address before confirming your order. If an incorrect address is provided, we are not responsible for failed deliveries. Contact us within 2 hours for any corrections.
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We cannot offer refunds for delays caused by external shipping partners, but we will assist you in tracking your order and ensuring prompt delivery.
Returns & Exchanges
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Returns are accepted only for damaged, defective, or incorrect products. If you need to exchange for a different size, please contact our customer support team within 5 days of receiving your order.
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Returns are processed within 2-7 business days after we receive the returned item. Refunds, replacements, or exchanges will be provided based on our return policy.
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Returns are accepted only for damaged, defective, or incorrect items.
Size exchanges are accepted within 10 days of delivery, subject to availability.
Refunds are not available unless the item is damaged or incorrect.
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Yes, returns must be initiated within 10 business days of receiving your order.
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Contact our customer support within 48 hours, providing photos of the damaged item and packaging. We will arrange a replacement or refund if applicable.
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No, we do not accept returns for personalized or customized products. However, if a product is damaged or incorrect, we will assist you with a replacement or refund.
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Once a package is marked as delivered by the shipping provider, we cannot take responsibility for lost or stolen items. However, we will assist you as much as possible.
Payment & Refunds
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Contact our customer support with the Transaction ID, Payment Reference Number, Date, and Email ID/Phone Number used during checkout. Refund processing may take 5-7 business days depending on your bank.
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Currently, we do not accept international card payments, but we can process international bank transfers upon request.
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Credit/Debit Cards (Indian banks)
UPI (Google Pay, PhonePe, Paytm, etc.)
Net Banking
Wallets (Paytm, etc.)
Cash on Delivery (South Delhi only, upon request)
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Yes, UPI payments via barcode are accepted for transactions above ₹2000. Ensure you scan live from another device for smooth processing.
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You will receive a notification via email or SMS once your return is processed.
Customisation and Styling
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Yes, we offer size customization for select products within 7 days of receiving the product. The cost for customization may vary depending on the size requirements.
Please reach out to our customer support team with your specific needs before placing an order to check if the product you need can be customized. We’ll be happy to assist you with details on availability, pricing, and the customization process. -
Schedule a call with our designers, and we’ll help you find the perfect look to meet your needs. Our team is here to assist you with personalized recommendations and styling advice.
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Our customisation charges start at ₹1000 for each customisation request. The final cost may vary based on the complexity and size requirements of the customisation.Please contact our customer support team before placing an order to confirm the details and pricing for your specific needs. We're here to help!
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Customized products are not eligible for returns or exchanges since they are made to your specific requirements.However, if you receive a product that is damaged orincorrect, please contact our customer support team within 48 hours of delivery.We appreciate your understanding and support of our custom offerings.
We’d love to hear from you! What product do you feel is missing from our collection?
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If you're looking for something specific that you can't find, let us know! Whether it's a unique design, a personalized product, or a creative idea, we'd love to hear your suggestions and see how we can bring it to life for you.
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If you have suggestions or are looking for something specific, feel free to share your thoughts with us. We value your input and are always open to creating what you need!
Shopping with us
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How to Contact Us
You can reach us through the following channels:
WhatsApp Message: +919990033885
Phone Call: +919990033885 (We recommend leaving a message if we’re unable to answer your call immediately).
Email: info@carnaby.in
We aim to respond within 24-48 hours. Thank you for your patience and understanding! -
Yes, matching accessories are available on order. Please contact our customer support team with your request, and we will be happy to assist you with availability, customization options, and pricing.
General pricing starts from ₹300 and may vary depending on the material or type of embroidery. -
Our customer support team is available Monday to Saturday, from 9 AM to 5 PM. We are closed on Sundays.
We aim to respond to all queries within 24 hours. If you contact us outside of our working hours, we will get back to you as soon as possible on the next business day.
However, during periods of high order volumes, it may take slightly longer for us to get back to you. We appreciate your patience and assure you that we’re working to assist you as quickly as possible.
Thank you for your patience and understanding. -
We manufacture clothing for the following age groups:
0-3 months to 18-24 months
2-3 years to 6-7 years
The following sizes are available on order:
7-8 years to 9-10 years
10-11 years to 11-12 years
12+ years (custom sizes for teens)
For on-order sizes, please reach out to our customer support team for availability and assistance.
For custom sizes or specific requests, please contact our customer support team, and we’ll be happy to assist you.
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Not yet! For now, we're an online-only brand, but with your love (and your little ones’ too), we hope to open doors you can walk through soon.
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For detailed washcare instructions, please refer to our washcare guide page here:( add link once for the washcare)Following these guidelines will help maintain the quality and longevity of your garments.
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You can find our products at various exhibitions we participate in. We regularly post updates about upcoming exhibitions and events on our Instagram page. Keep an eye out for announcements on Instagram, and we’d love to see you there!
Need help with sizing and styling?
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To help you find the best size for your child, please refer to our detailed size guide available on each product page. Our sizes are categorized by age groups, starting from 0-3 months up to 12+ years for custom orders.For personalized assistance, feel free to contact our customer support team. We can help recommend a size for your child. However, we strongly suggest checking the measurements at your end, as there can be instances where measurements are taken incorrectly.If you're unsure, we always recommend buying one size up to ensure a comfortable fit and room for growth. Our customer support team is also here to assist you with any sizing queries.For detailed size instructions, please refer to our size guide page here:( add link once for the sizeguide)
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When selecting sizes for gifting, we recommend choosing one size up to ensure a comfortable fit. For example, if the child is turning 4 years old, we suggest buying the 4-5 years size. This allows room for growth and ensures the gift is enjoyed for a longer period.
If you need further assistance, feel free to contact our customer support team we're happy to help.
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We currently do not offer any alterations on our products. We recommend checking the size guide and measurements carefully before placing your order.
As a growing startup, each of our products is thoughtfully crafted, and at this stage, it is challenging for us to offer alterations. Our focus remains on delivering high-quality, well-made garments that meet your expectations in terms of design and fit. We truly appreciate your understanding and support as we continue to grow. -
We don’t leave additional margins in our garments, as our sizing is thoughtfully designed and carefully studied to provide a comfortable and accurate fit. Each piece is crafted with attention to detail to ensure it fits well for the intended age group.
We recommend referring to our size guide for the best fit, and if you’re unsure, our customer support team is always here to help you with any sizing queries. Thank you for your understanding and trust in our work!
Terms and conditions during sale
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All items purchased during sales or from the outlet section are considered final sale. These items are not eligible for returns, exchanges, or refunds under any circumstances, unless they are damaged or defective upon receipt.
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Promotional codes are valid for a limited period and cannot be combined with other discounts or offers. Misuse of promotional codes may result in cancellation of the order.
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We currently do not offer any alterations on our products. We recommend checking the size guide and measurements carefully before placing your order.
As a growing startup, each of our products is thoughtfully crafted, and at this stage, it is challenging for us to offer alterations. Our focus remains on delivering high-quality, well-made garments that meet your expectations in terms of design and fit. We truly appreciate your understanding and support as we continue to grow. -
Sale or outlet prices are applicable only during the specified promotional period and cannot be extended beyond the sale duration.
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Items sold during sales or from the outlet section are sold as-is. While we ensure quality checks, slight variations or minor imperfections may occur and are not considered defects.
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Sale or outlet items are subject to stock availability. We reserve the right to cancel orders if the item is no longer in stock.
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Orders placed during a sale or for outlet items cannot be canceled once processed.
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In the rare case that an item purchased during a sale is received in a damaged or defective condition, customers must notify us within 7 days of receipt, along with proof of damage. Replacement or store credit will be provided at our discretion, subject to product availability.
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By purchasing items during sales or from the outlet section, customers acknowledge and agree to these terms and conditions.
Your privacy
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We will use this information to process your order, including delivery, payments, and returns.To understand your needs and provide you with a better service.To offer you promotional emails about new products, to send you special offers and promotions if you have consented for us to do. You may opt-out of receiving these messages at any time.To assist in the detection and prevention of fraud.Information collected about customers browsing habits is used to improve our website according to your preferences and needs.Our Delivery Partner has access to your details for delivery purposes only.
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Yes, you can place an order as a guest without creating an account. However, creating an account allows you to track your orders, save your details for future purchases, and access exclusive offers.
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Name: To personalize your order and address you appropriately.Contact Details: Including phone number and email, to communicate order updates and confirmations.Shipping Address: To deliver your order to the correct location.Billing Address: For payment verification purposes.Payment Information: Securely processed through trusted payment gateways.We only collect information necessary to fulfill your order and ensure a seamless shopping experience.
About the product
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Please note that due to the handcrafted nature of our pieces, differences occur from piece to piece and no two items might be exactly alike.
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Colors of products may appear different due to photographic lighting or monitor settings. Slight variations in color will not be considered defects or grounds for a refund.
Sizing
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Our size range is divided into the following categories:
0m-24m
3y-7y
7y-10y
10-12y
12-14y
We ensure a wide variety of sizes to cater to children of all age groups. -
Sizes up to 7y are usually readily available. Depending on the style, some pieces may also be available up to 10y. For sizes 10-12y and 12-14y, the sizes are not always readily available but can be made upon request.
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Custom orders for these sizes may take a little extra time to produce compared to our standard sizes.
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Pricing for sizes 10-12y and 12-14y is slightly higher because these sizes require more material and craftsmanship, as they are closer to adult proportions.
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While we offer the option to customize a size as per your measurements, we recommend sticking to our original sizing for the best results. Minor adjustments can then be made by a tailor by a tailor to ensure a perfect fit.
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Most of our designs can be made in sizes 10-12y and 12-14y. However, availability may depend on the specific style. Please contact us for custom or express orders
