SHIPPING, EXCHANGE & RETURN POLICY

1. Shipping & Delivery

Standard Delivery

  • Delivery Timeline: 5–7 Working Days

  • Shipping Charges: ₹150

  • Applicable on orders below ₹5,000.

Express Delivery

  • Delivery Timeline: 1–2 Working Days*

  • Shipping Charges: ₹350

  • Orders must be placed before 11:00 AM to qualify for the estimated delivery timeline.

  • Available only for selected cities and serviceable PIN codes.

  • Check Express Delivery Availability: Check Now

Next Day Delivery

  • Delivery Timeline: Within 24 Hours*

  • Shipping Charges: ₹400

  • Orders must be placed before 11:00 AM to qualify for next day delivery.

  • Available only for selected locations and serviceable PIN codes.

  • Check Next Day Delivery Availability: Check Now

Cash on Delivery (COD)

  • Cash on Delivery (COD) is available only for selected locations and serviceable PIN codes.

  • COD availability can be checked using the serviceable PIN code list below:

  • Check COD Availability: https://docs.google.com/spreadsheets/d/1BaUswzdss1iMkivA8QBdntRT98OD6GPk/edit?gid=552631943#gid=552631943

  • We reserve the right to disable COD for certain PIN codes, high-value orders, or repeated order cancellations.

Please Note

  • Delivery timelines are estimated and may vary due to courier delays, weather conditions, public holidays, festivals, or other unforeseen circumstances.

  • For Express and Next Day Delivery, please allow an additional 24 hours in exceptional situations beyond our control.

  • Express Delivery, Next Day Delivery, and Cash on Delivery services are available only for selected locations and serviceable PIN codes.

  • Customers are requested to check PIN code availability before selecting Express Delivery, Next Day Delivery, or Cash on Delivery.

 

 

2. Return Policy

  • All products purchased from our website are non-returnable and non-refundable.

  • As an alternative to a refund, we offer Store Credit equivalent to the order value.

  • Store Credit is valid for 3 months from the date of issue.

How to Use Store Credit

  1. Contact our Customer Support on +91 99900 33885.

  2. Share your Order ID.

  3. Our team will issue a Store Credit Coupon Code.

  4. Apply the coupon code during checkout on your next purchase.

  5. Store Credit must be redeemed within its validity period.

 

 

3. Exchange Policy

  • Only size exchanges are accepted, subject to stock availability.

  • No alterations are provided.

  • Exchange requests must be raised within 7 days of delivery.

  • Products must be:

    • Unused

    • Unwashed

    • In original condition

    • With all original tags attached

  • All exchange requests are subject to a quality inspection.

 

 

4. Customer-Initiated Exchanges

If you wish to exchange a product due to:

  • Size preference

  • Change of mind

  • Any reason where there is no error from our side

Then:

  • The product must be couriered to us by the customer.

  • Courier charges for both returning the product and dispatching the exchanged product will be borne by the customer.

  • Once the product is received and approved after quality inspection, the exchanged item will be dispatched.

 

 

5. Sale, Discounted & Customized Products

  • Products purchased during a sale or on discount are non-returnable and non-exchangeable.

  • Customized, personalised, or specially made products cannot be returned or exchanged for size, quality, colour, or any other reason.

 

 

6. Order Cancellation

  • Once an order has been placed, it cannot be cancelled.

  • Please review your order carefully before completing your purchase.

 

 

7. Size & Product Information

  • Please refer to the Size Chart before placing your order.

  • Size exchanges are subject to stock availability.

  • As each garment is handcrafted, minor measurement variations may occur.

  • No alteration margins are provided in any garment.

 

 

8. Damaged or Incorrect Deliveries

  • If your package appears damaged upon delivery, please record an unboxing video before opening it.

  • Any damaged, missing, or incorrect product must be reported within 48 hours (2 days) of delivery.

  • Claims submitted without an unboxing video may not be eligible for review.

 

 

9. Product Appearance

  • Slight colour variations may occur due to photography, lighting, and screen settings.

  • As our garments are handcrafted, minor variations in print placement, embroidery, or finishing are natural and add to the uniqueness of each piece.

 

 

10. Acceptance of Policy

By placing an order on our website, you acknowledge that you have read, understood, and agreed to our Shipping, Exchange, Return, Store Credit, Cash on Delivery, and Cancellation Policies.